What's New

New updates and improvements to Austio

Click to Insert User Names

We just released a small quality of life improvement when creating SMS messages for CRM Groups.

Our hope is that this will be more intuitive for our users when they are wanting to make group SMS Blasts more personalized. 

View the updated Documentation here

Scheduled SMS Messages

We just released a feature that allows organizations to schedule SMS to be sent at a time in the future to both groups and individuals.  There are many workflows this will enable but here are a few that our customers are excited about
  • To coordinate mass efforts like remind people at intervals to perform a task (for instance call a representative or sign up for supporting a bill)
  • To remind people before events begin
  • To send links to virtual town halls or conference calls as they are about to start

Usage has been updated in our docs at https://www.austio.com/docs/sms

We are excited to see what you can do with this feature!

CRM Sign Up Form + Docs

We finally have Documentation for our site!  You can access them here to discover our features and how you can use them to grow your community.


We also just released a really great new feature call CRM Sign Up Form.  It hosts a public form that will create new CRM Contacts in your account.  With this it will be easier to grow your organization and allow others to spread the word about what you are doing.

Read more about sign up links in our docs here.  https://www.austio.com/docs/crm_signup_link

Account Admin Updates

Today we updated our account admin page to make it a little easier to find and update settings relative to the account.

Now when you are logged in, you will be taken to an account admin page that will show you
  • The members of your account
  • An link to edit your SMS Settings
  • An link to invite members to your account
  • An link to edit your account

We hope this makes your life a little easier to manage things :)

CRM Events

Today we released the basic functionality to create events in our system  This is a building block that we will use to enable many other features to manage and communicate around an event.

Bullhorn SMS on New Contact Creation

We now have the ability to send a welcome SMS text to new contacts as they are created.  

This will allow you to send helpful information to new contacts as they are added into your system.

Search CRM Contacts

We release a feature where we can now search CRM Contacts on the /crm/contacts page!

Custom Field Display in CRM::Contacts

We now display the first 3 custom fields (by the order you select) on the CRM Contacts page along side phone and email.

Notifications on SMS Messages

We added the ability for the owner of an organization to receive an email whenever someone responds to an SMS message that was sent in their organization.

This feature will make it easier for organizers to get visibility into their activity!

Custom Fields and Group Custom Field Features

We are excited to annount two new exciting features: Custom Fields and Custom Group Filters based on those Fields

1. Custom Field Checkboxes

Custom Fields allow account admin to create fields that will be associated with CRM Contacts.  Then in the edit view of CRM Contacts you can set a value for the Custom Field.

For instance, create a Custom Field called "is_awesome" and then you can set a CRM Contact as being "is_awesome".

2. Custom Group Filters

Custom Field Checkboxes don't do a whole lot on their own, but when we integrate them with our other features they become much more powerful.

When you create a Custom Field Checkbox we automatically create a CRM Group for you that will show all members in your org that have been selected as "is_awesome".  Furthermore, you will be able to message all of those members in the Bullhorn SMS Feature in the same way you have been able to message previous CRM Groups!

To continue the example above, when you create the "is_awesome" Checkbox, you will get a CRM Group that includes anyone that you select as "is_awesome" and  you will be able to message them in the Chat area as a group.

We limited this feature to Checkboxes initially so that we could get feedback, let us know what you think :)

Improved Chat Sidebar

Updates the Chat Sidebar to support better real time communication
 - Sorts results by default by the last contact/group message
 - Surface new messages to the top of the list when they come in

Better Chat Indicators

Add more specificity for the chat sidebar when a message is received
  • When They Responses - "They Responded"
  • For Broadcast - "We (Name of org member) Broadcasted"
  • For Direct Channel Sends - "We (Name of org member) Sent"

Mail Merge Text Messages

Added the ability to reference the keywords 'first_name', 'last_name' and 'full_name' in group and individual text messages. 

Messages sent to groups will update the keyword per recipient.